At Inspiring Vacations, your wellbeing is our top priority. As passionate travellers ourselves, we understand the excitement and anticipation that come with exploring new destinations. We are committed to ensuring that your travel experience is not only seamless but, above all, safe.

Travel Alerts

It is your responsibility to ensure that you are aware of current travel restrictions and requirements upon entering a state or territory. For any change in advice to a destination that may have a significant impact to the operation of the tour, we endeavour to keep you informed via an email to the booking owner, as well as maintaining the advice on our travel alert page.  

Our COVID-19 Policy

In the event of unexpected circumstances, our resources guide you on what to do if you contract COVID-19 while on tour. We are committed to keeping you empowered with the knowledge you need to make informed decisions and to practise basic hygiene to prioritise your health.

Booking Conditions

We understand that flexibility is crucial during these times. Discover our flexible booking options and cancellation policies designed to provide you with peace of mind, allowing you to adapt your plans as needed. It is important that you understand these terms when booking and prior to travel.

Visa Requirements

It is your responsibility to investigate the visa requirements of your intended destination and to ensure you have a valid visa and passport. To understand if you require a visa for your trip, you can review the information on the relevant deal page or please click the link below and provide the relevant details to learn more.

Trip Cancellations & Credit Redemption 

We closely monitor all our destinations – if you are booked on a trip that we are forced to cancel due to safety or operational reasons, you will be notified as soon as possible via email. In these cases, we will refer to our Force Majeure Booking Conditions. 

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Emergency Procedures

Your safety and satisfaction are our top priorities, and we want you to have the best experience when travelling with us, even if the unexpected may happen. In case of emergency, or if in need of medical attention, your tour leader or local guide is the best person to speak to for immediate assistance. They will guide you on what necessary steps are required to manage your health and safety.

Here are some simple steps you can follow: 

1. Speak to your tour leader:

   • In case of an emergency or if you need medical assistance, the first step is to reach out to your tour leader. They are there to help and will guide you on the next steps.

2. Locate the nearest medical facilities:

   • Familiarise yourself with the location of nearby medical facilities such as hospitals or clinics. Your tour leader can provide you with this information.

3. Carry important documents:

   • Keep important documents, including identification, travel insurance details, and any relevant medical information, in a secure and easily accessible place.

4. Contact emergency services:

   • If your situation requires immediate attention, don't hesitate to contact local emergency services. Your tour leader can assist you with the local emergency contact numbers.

5. Inform your travel companions:

   • Keep your travel companions informed about your situation, especially if you need assistance. They can provide support and help communicate your needs to the tour leader.

6. Stay calm and cooperate:

   • During any emergency, it's important to remain calm and cooperate with the instructions provided by your tour leader or local authorities. This ensures a smoother resolution of the situation.

7. Keep emergency contacts handy:

   • Have a list of emergency contacts, both from your home country and the destination, readily available. Also ensure that Inspiring Vacations have the most up-to-date emergency contact information on file.

If you have any questions or concerns, please don't hesitate to reach out to us before or during your travels. Our Customer Service team is contactable 24/7 via phone and email.  

Travel Insurance

While it is not mandatory to travel with insurance, the team at Inspiring Vacations strongly encourage that every traveller purchase travel insurance that is appropriate to their individual needs. When travelling, it is important to expect the unexpected and we want to share the peace of mind with you that you will be covered should things not go to plan.

Already purchased travel insurance? 

Great news! If you haven't uploaded your travel insurance information to your account, you can do so by logging in to your account through Traveller Hub. We will ask for the provider name, policy number and your providers emergency contact number so we have this information on hand when needed.